Terms & Conditions
Please read these Terms & Conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Fitted Bathrooms makes items available to you via our web-site and brochure.
Fitted Bathrooms will subcontract the operation of installation services to Retail Installation Services Limited.
1. Descriptions, prices and product information
We do our very best to get the dimensions and product images 100% accurate. Given we are human we do very occasionally get it wrong, if this happens then we'll put it right for you and we will apologise sincerely. It is clearly in our interests to get it right otherwise we have to spend our money coming to pick items up so we do work very hard on this for both our sakes.
The prices quoted for installation are for standard installation only. If the installation you require is not a standard installation (for example, it includes moving water pipes or any building works) this may incur further charges and you may be asked to enter into a further agreement with us or the installer for these works.
We try to ensure that we have the full product range in stock; however in rare instances popular items can go out of stock for short periods of time. If for any other reason beyond our reasonable control we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.
3. Payment and Acceptance
If you buy an item or service from Fitted Bathrooms you will be charged for an item at the time you confirm your order.
Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually despatch an item or provide any services to you, at which point a contract will be made between us. At any point up until then we may decline to supply an item to you or decline to provide the installation services. If we decline to supply an item to you and you have already paid for it, we will give you a full refund of any amount already paid for that item in accordance with our refund policy below
Where items are despatched separately, our acceptance of the order in respect of each item takes place when that item is dispatched.
Delivery will be made to the address specified when you complete your order.
Please note we only deliver to addresses within mainland UK and Northern Ireland. We cannot deliver to the Channel Islands, Isle of Man, Orkney, Shetland, other Scottish Islands and certain Scottish Highland postcodes, BFPO addresses or the Republic of Ireland.
We do our best to secure delivery within 14 days of the date of your order or, if later, on the date requested when your order is placed. Deliveries will be made Monday – Friday between the hours of 7.00 a.m. and 6.00 p.m. unless otherwise notified. Whilst we make every effort to deliver all your items within 30 days of the date of your order or your requested delivery date, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting an item to you within that time.
If you are not at home for a pre-arranged delivery then we reserve the right to charge you a further £50 to re-deliver your order. If you wish to change the delivery date once it is agreed then please give us at least 48 hours' notice prior to delivery.
Upon delivery our carriers will deliver to a downstairs room of your choice. Furthermore, our carriers reserve the right to take pictures of the product once offloaded at your delivery address.
On delivery you will be required to conduct an item count and sign a Proof of Delivery which shall be conclusive evidence that you have received your order. By placing an order you are authorising us to accept signature from another person on your behalf if you need to sign for an item and you are not present at the time of delivery.
Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). Once an item is delivered, risk of damage to or loss of the item passes to you.
Subject to the other provisions of these conditions we shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Products.
We shall have no further liability under the Contract if, for any reason, you fail to accept delivery of any of the Products when they are ready for delivery, or we are unable to deliver your order on time due to health and safety risks.
5. Cancellation of order
If you wish to cancel your order, please advise us as soon as possible by e-mailing email@example.com.
5.1 Purchase of goods
If the item(s) have not been dispatched we will cancel the order and we will refund payment in accordance with our refund policy in section 7 below. If the item(s) have been dispatched to you and we are unable to stop the delivery, you can refuse to sign for the delivery so that the item(s) are returned to us and we will refund in accordance with our refund policy in section 7 below. Alternatively, if you have already taken delivery please follow the procedure under 'Non-faulty items' in section 8 below.
5.2 Installation of goods
If you cancel the order before the goods have been delivered, then we will refund payment in accordance with our refund policy in section 7 below.
We try to ensure that we can always fulfil any installation orders. However, we reserve the right to decline any such order placed with us within 5 working days of the date you place an order. In such circumstances we shall give you a full refund of the standard installation price.
Cancellation of the installation of the goods will not result in the cancellation of the purchase and delivery of the goods.
All cancellations and returns must be processed via the Fitted Bathrooms helpline on 0844 2450 087.
6. Refund policy
If you are entitled to a refund, we will make a refund to the account originally charged for the purchase of the product or services. Please note due to delays in the banking system this may take 7-10 days to reach your account.
7. Returns instructions
We hope that you will be happy with your purchase but should you wish to return or exchange an item please follow the instructions below.
7.1 Non-faulty items
Where the products have been delivered to you, you may return them within 14 working days from the date of delivery, provided that no attempts have been made to use or fit the products and provided that the products have not been damaged in any way. We reserve the right to refuse to take back any products that have been tampered with or damaged in any way. This does not affect your statutory rights.
We will charge you £50 to collect the Products, together with an additional charge to cover the repair costs for any damage to the products that may have occurred whilst the goods have been in your possession.
If you do not return an item after our reasonable attempts to recover it, you will be deemed to have accepted the item, at which point a new purchase contract will be made and you will be charged for your order.
7.2 Faulty items
You agree to check the products upon receipt and inform us of any defects within 72 hours of delivery. If there are any obvious defects to the product at the time of delivery you agree to note this on the Proof of Delivery slip or hand-held terminal.
If, after a product has been fitted, you find a fault, we reserve the right to request the manufacturer or a registered engineer to contact you or make a house visit to confirm the fault.
If the products are faulty you may return the product free of charge by calling the Fitted Bathrooms helpline on 0844 2450 087.
We shall endeavour to transfer to you the benefit of any manufacturer's guarantee given to us.
If we arrange for an item to be repaired, please also send a copy of the invoice which accompanied delivery. Failure to show that you have purchased the item from us may result in the repair becoming chargeable.
Repair turnaround time is dependent on the relevant manufacturer's current workload. We will not accept any claims for losses you suffer during this time.
If a fault is caused by accident, misuse or negligence, or it occurs outside the warranty period, it will not be covered by the manufacturer's warranty. Service estimates for an item not covered by the manufacturer's warranty will be chargeable. An estimate will be emailed (or sent to you by post if we do not have an email address for you) and confirmation of acceptance is required within 10 days. Where such acceptance is not received the item will not be repaired.
8. Unsatisfactory installation
Once the installation works are finished, you are responsible for inspecting the works and signing them off with the installer. If you have any concerns at that stage you should contact us immediately.
We hope that you will be happy with the installation works that have been completed. Should you have any concerns with regards to the installation at any time then contact Fitted Bathrooms helpline on 0844 245 0087. In the event that we consider that the problems you are encountering are due to faulty installation we will endeavour to resolve them to your satisfaction.
You can pay by American Express, MasterCard or Visa credit card, Maestro, Solo or Delta debit card.
Authority for payment must be given at the time of order. If there is a problem taking payment for all or part of your order we will contact you by email (or by telephone if you have not given us an email address).
10. Our responsibility to you
If we are in breach of these Terms & Conditions, we will only be responsible for any direct losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you make the relevant order. Our products are for personal use only and our liability shall not in any event include business losses such as lost data, lost profits or business interruption.
This paragraph 11 shall not limit or affect our liability resulting from any products sold being found to be unsafe or if something we do negligently causes death or personal injury.
Our liability to you in connection with any purchase order will not exceed the total price charged for the items.
You may not transfer any of your rights under these Product and Installation Terms & Conditions to any other person. We may transfer our rights under these Product and Installation Terms & Conditions to another business where we reasonably believe your rights will not be affected.
If you breach these Product and Installation Terms & Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Product and Installation Terms & Conditions.
We shall not be responsible for any breach of these Product and Installation Terms & Conditions caused by circumstances beyond our reasonable control. In particular, if the performance of our/our installer's obligations under these Product and Installation Terms and Conditions is prevented or delayed by any act or omission by you, neither we nor the installer shall be liable for any costs, charges or losses sustained or incurred by you arising directly or indirectly from such prevention or delay.
These Product and Installation Terms & Conditions are subject to English law. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in England, Scotland, Wales or Northern Ireland.
12. Bathroom Sanitaryware guarantee - Lifetime
Bathe In style bathroom sanitaryware is guaranteed against manufacturing defects for the lifetime of the product, provided it has been cared for and installed in accordance with our instructions. Please note that the guarantee does not cover defects arising from reasonable wear and tear, and is not applicable on furniture products or products with moving parts.
The guarantee does not cover any products that have been modified, altered or transformed in any way. Furthermore, the guarantee does not cover products that have been moved from their original installation position for any reason.
The guarantee is only valid for the original purchaser of the bathrooms products and is not transferable.
Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
Reliance on information posted
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
loss of income or revenue;
loss of business;
loss of profits or contracts;
loss of anticipated savings;
loss of data;
loss of goodwill;
wasted management or office time; and
- for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Information about you and your visits to our site
Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Jurisdiction and applicable law
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
If you have any concerns about material which appears on our site, please contact firstname.lastname@example.org.
We shall share your contact details with our specialist delivery couriers and Retail IS a third party installation specialist. Your details may also be used for occasional direct contact from Fitted Bathrooms; your details WILL NOT be used for any other purpose.
15. Customer Services
If you have any queries please telephone us on 0844 245 0087 or write to us at:
1003 Jupiter House,
Fitted Bathrooms is a web-site owned and operated by Yardmist Ltd a company whose management team and employees have over 70 years combined experience in the Kitchen and Bathroom Industry.
Great customer service is our absolute passion, buy from us and you can be sure that you will have a beautiful bathroom carefully fitted by people who care.
Registered Office: Yardmist Ltd, Greenbank Technology Park, Challenge Way,
Blackburn Lancashire, BB1 5QB.
Registered company number: 5484403.
Company VAT number: 889515465.